Frequently Asked Questions

We have a fixed pricing model. The exact rate depends on where you want your Ninjas to be located, their experience level, technical skills, and qualifications. We also have different rates for our two dedicated service models depending on whether we manage the team, or if you prefer to do so. These are the only cost considerations – no hidden fees!

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We have a fixed pricing model. The exact rate depends on where you want your Ninjas to be located, their experience level, technical skills, and qualifications. We also have different rates for our two dedicated service models depending on whether we manage the team, or if you prefer to do so. These are the only cost considerations – no hidden fees!

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Skip the laborious process of sourcing, interviewing, hiring, and training great staff yourself — and leave it to us! Reduce stress, overall costs, and overhead. All of our AI outsourcing services are bespoke — tailored around your specific needs. This includes sourcing only experienced Ninjas, who can provide advanced support for your account. That’s right, you’ll get account-exclusive agents.

We love all high-tech equally! Whether you’re into GenAI, big data, competitive intelligence, cognitive AI, automated 3D visualization, or are building spacefaring androids — we’re here to help. Our services include tech support for AI, data processing, product testing / troubleshooting, product design, QA, content moderation, and more.

We have a fixed pricing model. The exact rate depends on where you want your Ninjas to be located, their experience level, technical skills, and qualifications. We also have different rates for our two dedicated service models — depending on whether we manage the team, or if you prefer to do so. These are the only cost considerations — no hidden fees!

Yes! If you’d rather handle interviewing, candidate selection, training, and management, you can pick our “hands-on” model. We’ll provide a pre-vetted list of talent for you to choose from. Read more about how this works.

Want to get away from the hassle of sourcing, interviewing, hiring, training, and retaining customer support staff? Outsourcing your eCommerce customer service is the simple and cost-effective solution. Thanks to our flexible service delivery options, you can solve for scale in two distinct ways: either we manage your outsourced team for you, or you take over management yourself. Either way, we’ll still provide IT & HR assistance, and the Ninjas will be on our payroll. You just pay a flat fee.

We outsource eCommerce customer support across the board. Our clients come from all areas of eCommerce, consumer packaged goods, and retail. For example:

• ➔ Specialty goods
• ➔ Health, personal care, and beauty
• ➔ Home, furniture, and decor
• ➔ Automotive, parts, and transportation
• ➔ Apparel and accessories
• ➔ Consumer electronics
• ➔ And more