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Oct 8, 2021
X min read

SupportNinja Expands U.S. Work-At-Home Operations

SupportNinja Expands U.S. Work-At-Home Operations

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Growth can be a great problem to have as long as you have the right team.

SupportNinja Expands U.S. Work-At-Home Operations

SupportNinja Expands U.S. Work-At-Home Operations

Case Study
Oct 8, 2021
X min read
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Growth can be a great problem to have

As long as you have the right team.

Get started
Case Study
Oct 8, 2021
X min read

About

Challenge

SupportNinja Services

How SupportNinja Helped a Women’s Sports Apparel Brand Elevate CX in Just One Day
How SupportNinja Powered this Revenue Management SaaS Brand’s Award-Winning Digital Transformation
From Unpredictable Demand to Scalable CX: How Top Safety and Emergency Products Retailer Built Resilient Customer Support
Case Study: From Support to Growth: Achieving 15% Reactivation

Results

Written by

Luna Tidrick

Luna Tidrick

Content Specialist
More articles
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SupportNinja Bolsters Its Leadership Team and Launches New CX and Industry-Focused Solutions To Meet Growing Demand

The Full Story

AUSTIN, October 18, 2021 – SupportNinja, a next generation customer experience provider, announced today that it will now provide U.S.-based work-at-home service delivery in addition to its innovative outsourcing opportunities in the Philippines. SupportNinja will hire more than 50 customer experience roles across the U.S. through the end of the year to support growing client programs across sales, marketing and customer service lines of business.


“Remote work is key to SupportNinja’s growth because it provides us the ability to both attract and retain top talent around the world. As a technology enabled organization we can dramatically change the way we work and collaborate by expanding how we share best practices, brainstorm, and engage with colleagues who are dispersed across time zones, countries and continents. Ensuring we are remote focused not only gives us an advantage in the candidate marketplace, but helps us better support our clients.”
Nathanael Robbins, Head of NinjaGlobal


In addition to expanding its work-at-home operations, SupportNinja is also pleased to announce the growth of its people team. In the past few months, the team has been joined by Wendy Smith, SupportNinja’s new Chief People Officer, alongside Willae Ivory, Global HR Program Manager and Tracy Mitchell, US HR Manager. As they ramp up, the talent management team will adopt new recruitment strategies and tactics to identify top remote work talent across the U.S. to support the company's growth in the CX space.


Additional updates on SupportNinja’s Work-at-home service delivery offering will be announced via social media and our website at www.supportninja.com.


CONTACT: IAN KAWETSCHANKY, ian.kawetschanky@supportninja.com


About SupportNinja


Since 2015, SupportNinja has been driven to show the world “a better way to outsource.” They do so by challenging the status quo, implementing the latest technology and developing the best people. The company not only supports its clients, but it also supports its agents, affectionately called “Ninjas.” SupportNinja focuses on providing the best experience for its employees, its clients and their customers. Learn more about SupportNinja at http://www.supportninja.com; Facebook @SupportNinja; Twitter @supportninja; Instagram @supportninja_us; LinkedIn SupportNinja


For more information on how we can outsource your customer support contact us here.


Growth can be a great problem to have

As long as you have the right team.

Get started

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