AUSTIN, Texas — April 24, 2025 — SupportNinja, a leading provider of AI-enabled, agile outsourcing services, is proud to announce that it has been named a winner in the 2025 Excellence in Customer Service Awards, presented by the Business Intelligence Group. This recognition highlights SupportNinja’s unwavering commitment to delivering outstanding customer experiences and its leadership in service excellence.

SupportNinja was recognized in the Outsource Partner of the Year — Business Services category for its exceptional approach to solving customer challenges, elevating engagement, and creating measurable value for clients and stakeholders.

“This award reflects our belief that outsourcing should be a catalyst for innovation, not a compromise,” said SupportNinja CEO Craig Crisler. "At SupportNinja, we combine human empathy with AI-powered precision to help our clients build meaningful, scalable customer experiences. We’re honored to be recognized as a partner driving real, measurable value and delivering CX excellence.”

The Excellence in Customer Service Awards celebrate those individuals, teams, and organizations that are transforming how companies engage with their customers. Winners are selected by a panel of business leaders who evaluate nominees based on innovation, service impact, and measurable results.

“Customer service is often the difference between a brand that’s remembered and one that’s forgotten,” said Russ Fordyce, CEO of the Business Intelligence Group. “Organizations like SupportNinja are redefining what service excellence looks like and setting a new benchmark for the industry.”

To learn more about Customer Experience Outsourcing with SupportNinja, visit https://www.supportninja.com/solutions/customer-experience-outsourcing.

About SupportNinja

SupportNinja was founded in 2015 to help the world’s fastest-growing companies solve for scale. By delivering agile, AI-enabled solutions, SupportNinja helps its clients free up resources, extend capacity, and accelerate growth. SupportNinja is on a mission to disrupt and redefine the outsourcing industry by standing out as a technology-forward, people-focused organization. Learn more at supportninja.com. Follow us on Facebook, LinkedIn, X, and YouTube.

About Business Intelligence Group

The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives with relevant experience and insight. The organization’s proprietary scoring system uniquely measures performance across multiple business domains and rewards those companies whose achievements stand above their peers.