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Feb 8, 2021
X min read

BPO Company, SupportNinja, Signs Investment Deal With BVIP

BPO Company, SupportNinja, Signs Investment Deal With BVIP

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Growth can be a great problem to have as long as you have the right team.

BPO Company, SupportNinja, Signs Investment Deal With BVIP

BPO Company, SupportNinja, Signs Investment Deal With BVIP

Case Study
Feb 8, 2021
X min read
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Growth can be a great problem to have

As long as you have the right team.

Get started
Case Study
Feb 8, 2021
X min read

About

Challenge

SupportNinja Services

How SupportNinja Helped a Women’s Sports Apparel Brand Elevate CX in Just One Day
How SupportNinja Powered this Revenue Management SaaS Brand’s Award-Winning Digital Transformation
From Unpredictable Demand to Scalable CX: How Top Safety and Emergency Products Retailer Built Resilient Customer Support
Case Study: From Support to Growth: Achieving 15% Reactivation

Results

Written by

Luna Tidrick

Luna Tidrick

Content Specialist
More articles
SupportNinja Recognized as an Outsource Partner of the Year in the 2025 Excellence in Customer Service Awards
AI is Reshaping CX Outsourcing; Companies That Don’t Adapt Risk Falling Behind
AI-Powered Outsourcing: SupportNinja Unveils Unique Solutions to Transform CX
SupportNinja Bolsters Its Leadership Team and Launches New CX and Industry-Focused Solutions To Meet Growing Demand

The Full Story

AUSTIN, TX: SupportNinja signed a majority deal with BV Investment Partners (“BV”). This empowers SupportNinja, a BPO focused on providing quality support for e-commerce, technology & consumer industries, to expand its outsourcing centers beyond the Philippines and the U.S. Its next initiative includes expanding to South America, Europe and within the United States where SupportNinja will broaden its language offerings for clients looking for international & multilingual support and provide near shore solutions and redundancy to its clientele.

Everyday SupportNinja strives to make the necessary improvements to better support its current clients and their customers. SupportNinja’s vision is to show the world "a better way to outsource” and BVIP is the perfect partner to see the vision come to fruition. 

SupportNinja looks forward to joining BV Investment Partners and adding more value to current and future clients.

About SupportNinja: Since 2015, SupportNinja has been driven to show the world “a better way to outsource.” They do so by challenging the status quo, implementing the latest technology and developing the best people. The company not only supports its clients, but it also supports its agents, affectionately called “Ninjas”. In the end, SupportNinja focuses on what matters most—providing the best experience for employees, clients and client’s customers. Check them out at http://www.supportninja.com; Facebook @SupportNinja; Twitter @supportninja; Instagram @supportninja_us; Linkedin SupportNinja

About BV Investment Partners: BV Investment Partners is one of the oldest and most experienced sector-focused private equity firms in North America. Since its founding in 1983, the firm has invested approximately $3.9 billion, actively targeting investments in the tech enabled business services, software and IT services industries. For more information, please visit www.bvlp.com.


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