A broken deployment, disconnected systems, or an inefficient process can create expensive problems that aren’t always easy to spot. Finding and fixing them requires a deep understanding of both the technology and the operation.

That’s where MomentumLabs by SupportNinja comes in. Our specialists dig into the technology and processes behind an operation, identify opportunities for improvement, and develop custom solutions to problems that don’t have an off-the-shelf answer.

We sat down with SupportNinja CTO Ken Braatz to discuss the technical thinking behind MomentumLabs, why traditional BPO and labor arbitrage fall short of delivering lasting value, and what a new approach to outsourcing can make possible.

What Is MomentumLabs?

MomentumLabs tackles difficult technology problems our clients can’t solve on their own and may not even know exist.

We identify opportunities to optimize operations, work directly with clients’ existing platforms, and build custom automations and integrations around the unique problems each business faces. The goal is to understand what’s getting in the way and build the technical solutions needed to address it. 

Why Did SupportNinja Create MomentumLabs?

We created MomentumLabs because we believe traditional BPO and labor arbitrage fall short of delivering real, lasting value.

This is work we’ve been doing for years, and we’ve built the muscle to deliver it at scale. We’ve seen what happens when technology is deployed without the right expertise behind it, and we’ve stepped in to fix expensive mistakes after the fact.

MomentumLabs brings that experience and expertise directly into our clients’ existing outsourcing engagements, helping them avoid mistakes we’ve already learned how to solve.

What Stands Out to You Most About MomentumLabs?

MomentumLabs represents a truly new way of operating.

There’s an enormous opportunity to bring technology and AI capabilities directly to our clients. MomentumLabs lets us bring that expertise into the outsourcing relationship and use it to solve problems that extend well beyond the work a traditional BPO was built to handle.

Solve the Problems Others Miss

MomentumLabs combines a deep understanding of day-to-day operations with the technical expertise to find and solve problems that might otherwise go unnoticed. From custom automations and integrations to AI and process improvements, our experts start with the problem and build the right solution around it..

It’s a different approach to outsourcing: one that pairs execution with the technical expertise to continuously improve how the operation works.

Explore MomentumLabs to see how SupportNinja is bringing technical problem-solving directly into the outsourcing relationship.